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These terms govern the use of Lyvooria, a dating and social platform (the "service"), and purchases in it. The service is operated and sold by Štěpán Schut, company ID [IČO], registered address [Sídlo / místo podnikání] ("we"). By registering and with every purchase you accept these terms.
1. Operator and contact
Operator: Štěpán Schut, company ID [IČO], registered address [Sídlo / místo podnikání].
E-mail: admin@lyvooria.com. We usually reply within 2 working days. All contacts are also on the Contact page.
2. Who can use Lyvooria
You must be at least 18 years old. When registering you confirm your age and that your details are true.
One person may have only one account. Accounts are not transferable.
3. Your account
You are responsible for keeping your password safe. If you suspect misuse, change your password and contact us.
You can delete your account at any time in Account settings. Deletion is permanent.
4. Content you post
You are responsible for your photos, texts and messages. Only post content you have rights to and in which everyone shown has agreed to it.
You grant us a non-exclusive licence to display the content within the service. Profile photos are reviewed before they go public and may be rejected.
18+ content (nudity and erotic content) may only be posted and sold by verified creators: we check their age and identity against a valid government ID and they accept the Creator Agreement. A moderator reviews all 18+ content, paid content and videos before they go live.
For everyone shown in 18+ content, the creator must hold proof of age (a copy of a valid government ID) and their written consent to the content being made and published, and must provide them within 48 hours on our request.
Prohibited content is described in the Community Guidelines. Breaking them can lead to content removal or a ban.
5. What we offer and sell
Basic use of the service (profile, Discover, messaging your matches, Feed) is free.
We sell credit packs and VIP subscriptions for money. Credits are digital content you use to buy optional features in the service – for example VIP, profile boosts, super likes, gifts or message effects. The packs and their prices are listed in the Price list on the Credits page, together with the credit price of every feature; each price is also shown right at the feature.
VIP (Gold or Platinum) can be bought with purchased credits (not bonus credits) for a fixed period (1 day to 3 months) – such a purchase never renews automatically. You can also gift VIP to another user with purchased credits.
A VIP subscription is paid in euro and renews automatically for the same period (a month or a quarter) at the same price until you cancel it. The price and the period are always shown before you buy. You can cancel at any time on the VIP page – the cancellation takes effect at the end of the paid period and you keep VIP until then. We don't refund the current period unless the law requires it. We notify you about every renewal and every failed payment.
Users cannot send money to each other. Gifts are a symbolic gesture only – the recipient gets nothing for them.
6. Prices and payment
Credit pack and VIP subscription prices are in euro (EUR) and are final – the operator is not registered for VAT. There are no other fees.
You pay in advance online by card (Visa, Mastercard) or with Apple Pay or Google Pay through a secure payment gateway. You enter your card details directly with the payment gateway; we never see or store them.
The purchase contract is concluded when the payment succeeds. You receive a payment receipt by e-mail and see all your payments in the Wallet.
For security reasons the total amount one account can pay per day may be limited.
7. Delivery
Credits are added to your account right after the payment is confirmed, usually within seconds. Features bought with credits are activated immediately.
If the credits don't arrive within 24 hours of payment, write to admin@lyvooria.com – we will check it and add the credits or refund you.
8. Credits
The base value of one credit is €0.05. Bigger packs include extra credits, so each credit costs less in them.
Credits can only be used in Lyvooria. They have no value outside the service, cannot be exchanged back for money and cannot be transferred to another account.
Purchased credits don't expire while you have an account. If you delete your account yourself, unused credits lapse – we warn you before deletion.
Bonus credits (daily reward, missions, game prizes, badges, season rewards, rewards for inviting friends or for an approved idea) are given for free, without any purchase. They have no monetary value, are never paid out or exchanged for money, and cannot be used to buy or gift VIP. Extra credits in a pack and the first-purchase bonus count as purchased credits.
When you pay for a feature, bonus credits are always spent first, then purchased ones.
Spending credits is final – a feature you bought cannot be returned and its credits are not refunded unless the feature was faulty.
Selling your own content to other users and paying out credits are not available at the moment. If we introduce them, they will be governed by separate terms announced in advance. Only verified creators (section 4) will be able to sell content, and a moderator reviews all paid content before it goes live.
9. Right of withdrawal
As a consumer you generally have the right to withdraw from a distance contract within 14 days without giving a reason.
Credits are digital content not supplied on a tangible medium. Before paying you therefore expressly ask us to deliver them immediately and acknowledge that you lose the right of withdrawal once they are delivered (Section 1837(l) of the Czech Civil Code, Art. 16(m) of Directive 2011/83/EU). A purchase cannot be completed without this consent. The same applies to buying out an account ban, which is carried out immediately after payment.
If you have paid but not yet received the credits, you can withdraw by e-mail to admin@lyvooria.com – we refund you within 14 days using the same payment method.
10. Refunds
We always refund when: a payment was taken twice or by mistake, the credits were not added, a bought feature did not work because of an error on our side and could not be fixed, or if we shut the service down for good – then we refund the unused part of purchased credits pro rata.
Request a refund at admin@lyvooria.com with your account e-mail and the payment date (or the payment ID from the Wallet). Refunds are made within 14 days of approval, using the same payment method.
Outside these cases we don't refund credits that were delivered and used (see section 9). If we ban an account for a serious breach of these terms, unused credits are not refunded to the extent permitted by law.
If you notice a payment you didn't make, contact us and your bank.
11. Complaints
If credits or a bought feature don't work as they should (e.g. VIP was not activated or the wrong amount of credits was taken), you have statutory rights for defective performance.
Send your complaint to admin@lyvooria.com with your account e-mail, what you bought and when, and a description of the problem. We confirm receipt without undue delay and resolve it within 30 days at the latest – by fixing it (adding credits, activating the feature), with a reasonable discount or a refund.
12. Out-of-court dispute resolution and supervision
If we cannot settle a dispute by agreement, you as a consumer may turn to the out-of-court consumer dispute body, the Czech Trade Inspection Authority (www.coi.cz).
Consumer protection is supervised by the Czech Trade Inspection Authority, personal data protection by the Office for Personal Data Protection (www.uoou.cz).
13. Safety, complaints and content removal
You can report users and content with the Report button. We review reports and may restrict or ban accounts that break the rules.
We also accept complaints about illegal content or content published without consent from people without an account at admin@lyvooria.com. Every complaint is resolved within 7 business days at the latest. Clearly illegal content (e.g. involving minors or published without the consent of the people shown) is removed immediately and reported to the authorities.
Anyone shown in content can ask for its removal at any time at admin@lyvooria.com. The content is hidden while the request is handled.
You can appeal content removal or an account ban by e-mail to admin@lyvooria.com within 30 days. The appeal is reviewed by a different team member than the one who decided, and we reply within 7 business days.
Everyone shown in 18+ content was over 18 at the time it was made. Proof of age and consent of the people shown is kept by the creators under the Creator Agreement; we keep the results of creator verification.
Be careful when meeting in person: meet in public places and tell someone you trust.
14. Liability
The service is provided as is. We are not responsible for users' behaviour outside the platform or for the accuracy of their profiles, although we try to verify them.
We may change or interrupt the service, for example for maintenance. This does not affect your statutory rights for defective performance.
15. Changes
We will tell you about material changes and ask for your consent again. If you don't agree, you can delete your account.
Price changes never apply to purchases you have already paid for.
16. Governing law
These terms are governed by the laws of the Czech Republic. If you are a consumer from another EU country, you keep the protection given to you by the mandatory laws of your country.